Please refer https://www.mitsubishi-fuso.com/ja/financial-services/company/ for our address and the name of our representative.) declares that the personal information of our customers, executives of our customers and other business partners etc. (hereinafter “Customers”) used in the course of business shall not be used for any other purposes, and that we shall properly handle complaints. In compliance with the laws and other regulations concerning the protection of personal information, the following privacy policy has been established which we shall implement and maintain.
Browsing websites
Thank you for visiting the Company’s website. Protecting Customer’s privacy is important to the Company and we want our Customer to feel safe when browsing our website. Protecting the privacy in handling of Customer’s personal information is an important responsibility for our business processes. Personal information provided when visiting our website will be handled in accordance with the laws regarding data protection in the respective countries and the Company’s “Data Protection Policy”. However, the links to other websites within our website may not be subject to the above-mentioned measures.
When Customer visits our website, our Web server records the IP address assigned to the Customer by the Internet service provider, from which website the Customer accessed our website, or from which page of our website the Customer accessed the website, and the date and time the website was accessed.
Purpose of Use of Personal Information
The Company will use personal information obtained from Customer and other personal information obtained through the Company’s business within the scope of the purposes of use described in (1) to (10) below and to the extent necessary for the pursuit of the business.
(1) To inform Customer about credit, lease, insurance, and other products and services offered by the Company, as well as about events and campaigns by sending printed materials, by telephone, by e-mail, or by other means.
(2) To conduct questionnaire surveys for marketing activities such as planning and development of services related to our products etc., consumer trend surveys, and customer satisfaction surveys etc.
(3) To prepare internal statistical data of the Company (age and gender compositions etc., vehicle type, regional composition etc.).
(4) To utilize in the business of insurance companies, such as the provision of non-life insurance and services incidental or related thereto handled by the Company.
(5) To provide non-life insurance companies with specified securities and services incidental or related thereto, and to determine such services (including provision of services incidental or related to automobile insurance programs and determination of such services).
(6) For procedures related to automobile insurance.
(7) To make credit decisions regarding transactions with Customers and to manage post-credit related matters.
(8) To respond to requests and inquiries from customers
(9) Assignment (transfer) of receivables, pledging of collateral and other transactions by the Company.
(10) Provision of personal information data to third parties in accordance with “Provision of Personal Information Data to Third Parties” below and measures required by laws and regulations
In cases where the Company separately specifies the purpose of use of personal information at the time of acquisition, such personal information will be used within the scope of the stated purpose of use in addition to the above-mentioned purpose of use. In the event of any changes to the purposes of use described above, such changes will be made only to the extent that they are reasonably deemed to be relevant, and the Company will, in principle, notify the concerned Customer in writing or otherwise, or publicly announce the details of such changes on the Company’s website or by other means. In addition, when personal information is acquired, the Company will promptly notify or publicly announce the purpose of use of such information by appropriate means, except in cases where the purpose of use has been publicly announced in advance. With regard to personal data retained by the Company, if a Customer requests to stop the sending of direct mailings etc., such request will be executed in accordance with the procedures prescribed by the Company.
In addition, the Company has business relationships with multiple insurance companies and may use the personal information it obtains to propose products and services from other insurance companies with which the Company has business relationships.
The purposes of use of personal information by the insurance companies with which the Company has business relationships are described on the websites of the respective companies (see below).
<Insurance companies in business relations>
Aioi Nissay Dowa Insurance Co.,Ltd. (http://www.aioinissaydowa.co.jp/)
Sompo Japan Insurance Inc. (https://www.sompo-japan.co.jp/)
Tokio Marine & Nichido Fire Insurance Co., Ltd. (www.tokiomarine-nichido.co.jp/)
Mitsui Sumitomo Insurance Company, Limited (http://www.ms-ins.com)
Provision of Personal Information to Third Parties
The Company provides retained personal data to third parties in the cases of the following (1) to (5). However, we will not provide personal data to a third party without the consent of Customer, except in cases where the provision of personal data to a third party falls within the exceptions set forth in laws and regulations.
(1) Personal Credit Information Institution
In order to make credit decisions in credit transactions (leases, loans, and credit etc.), the Company makes inquiries to the Personal Credit Information Institution with which the Company is affiliated, and uses the personal information of Customer that is registered with the Personal Credit Information Institution. The Company also registers Customer’s personal information with said Personal Credit Information Institution.
The names, locations, and contact telephone numbers of the Personal Credit Information Institution with which the Company affiliated are as follows.
■Credit Information Center CORP. (CIC)
15th floor, Shinjuku First West Bldg.,
1-23-7, Nishi-Shinjuku, Shinjuku-Ku, Tokyo, 160-8375
Toll Free: 0120-810-414
Website: https://www.cic.co.jp/
(2) Outsourcing Company
To the extent necessary to achieve the purposes of use described in this Privacy Policy “Purpose of Use of Personal Information”, the Company may entrust all or part of the handling of personal information to a domestic or foreign outsourcing company (which may include a guarantee company) with whom the Company has concluded a nondisclosure agreement.
（3）MFTBC’s distributors and dealers, subsidiaries/affiliates
In the event that Customer applies for or uses finance products or services related to Mitsubishi Fuso Truck and Bus vehicles, the Company may, after taking necessary protection measures, provide personal information to the following 10 companies (MFTBC’s distributors and dealers, subsidiaries/affiliates) for the purposes of (i), (ii) and (iii) below, and Mitsubishi Fuso Dealers may use such personal information in accordance with the purposes of such provision.
Hakodate Mitsubishi Fuso Automobile Sales Co., Ltd., Aomori Mitsubishi Fuso Automobile Sales Co., Ltd., Iwate Mitsubishi Fuso Sales Motor Co., Ltd., Taihei Kogyo Co., Ltd., Kanagawa Mitsubishi Fuso Automobile Sales Co., Ltd., Toyohashi Mitsubishi Fuso Automobile Sales Co., Ltd., Wakayama Mitsubishi Fuso Automobile Sales Co., Ltd., Okayama Mitsubishi Fuso Automobile Sales Co., Ltd., Shikoku Mitsubishi Fuso Sales Co., Ltd. and Okinawa Fuso Motor Co., Ltd.
(i) To conduct questionnaire surveys for marketing activities such as planning and development of services related to products etc., consumer trend surveys, and customer satisfaction surveys etc. at Mitsubishi Fuso Special Dealers.
(ii) To inform Customer of fairs, product information, events etc. at Mitsubishi Fuso Special Dealers by telephone, e-mail, visits, sending direct mail etc. at Mitsubishi Fuso Special Dealers.
(iii) Contract management, including the fulfillment of transactions with Customer.
(4) Our overseas affiliates (Daimler AG (Germany), and other Daimler Truck Group companies listed at the following URL, hereinafter referred to as “Overseas Affiliated Company”).
(Overseas Affiliated Company)
https://www.daimlertruck.com/en/career/locations
We will provide the personal information described in (1) (a) to (e) of the following ” Joint Use of Personal Information” to Overseas Affiliated Company for the following purposes after taking necessary protection measures, and such Overseas Affiliated Company will use or handle such personal information in accordance with the purpose of such provision.
(a) To conduct questionnaire surveys for marketing activities such as planning and development of services related to products etc., consumer trend surveys, and customer satisfaction surveys etc. at Overseas Affiliated Company.
(b) To inform Customer of fairs, product information, events etc. at Mitsubishi Fuso Special Dealers by telephone, e-mail, visits, sending direct mail etc. at Overseas Affiliated Company.
(c) To prepare internal statistical data etc. at Overseas Affiliated Company.
(d) Credit screening and credit decisions at Overseas Affiliated Company, as well as credit and contract management, including the fulfillment of transactions with Customer.
(e) Information processing by overseas business operators etc.
(5) Other cases of provision with Customer’s consent
In the event that customer requests to stop the provision of personal information to a third party, the Company will stop the provision of such information in accordance with the procedures prescribed by the Company.
Joint use of personal information
(1) The Company may jointly use the personal information of Customer as described in (a) to (e) below with the Company’s affiliates listed herein only for the purpose of such joint use.
However, the personal information listed in (d) below will not be used for any purposes other than those listed in “Purposes of Use of Personal Information” (4) mentioned above.
(a) Name, age, address, date of birth, telephone number, e-mail address, place of employment, family structure, residential information, user ID etc., and other information that identifies the individual, education, employment history, affiliated organizations and other matters related to career and attributes (including information that the Company receives notice from Customer after the conclusion of a contract or that the Company collects in a lawful and fair manner. The same shall apply hereinafter).
(b) Regarding information related to customer’s applications or contracts for credit, leasing, car rental, insurance, and other services (collectively, “Transactions” hereafter), including the date of application, date of contract, name and information of the product that was the subject of the application or contract, estimated and contracted amount, number of payments, monthly payment amount, payment method, transfer account, and other transaction details related to Transaction.
(c) Information regarding the current status and history of transactions, such as transaction balances and monthly payment status after the start of payments, information regarding the details of inquiries regarding transactions and other information regarding the history of negotiations with the Company, and information regarding the status of vehicles related to Transactions.
(d) Information collected by the Company on assets, liabilities, income, expenses, financial information, credit information and credit history, information on transactions with banks, past debt repayment status, and information obtained in accordance with laws and regulations ( only used for credit decisions and credit management related to Transaction).
(e) Information acquired by obtaining (including electronic acquisition), verifying and recording the contents of, or obtaining a copy of, the inspection certificate for the vehicle involved in Transaction.
■Companies with Joint Utilization
Mitsubishi Fuso Truck and Bus Corporation
■Purpose of use by the joint use company
(1), (2), (3), (4), (5), (6), (7), (8) of “Purposes of Use of Personal Information” above.
■Name of the person responsible for the management of personal data
Daimler Truck Financial Services Asia Co., Ltd.
(2) The Company shall be responsible for managing the handling of personal information, and shall cooperate with the following affiliated companies and insurance companies within the scope of the following purposes of joint use: (i) names, addresses, dates of birth, telephone numbers, e-mail addresses, information concerning workplaces, public information and other information concerning Customer, (ii) details concerning non-life insurance and related services incidental thereto handled by the Company, (iii) details concerning specific securities to non-life insurance companies and related services incidental thereto, contractual information such as payment methods etc.
■Companies with Joint Utilization
Mitsubishi Fuso Truck and Bus Corporation
Aioi Nissay Dowa Insurance Co.,Ltd.
Sompo Japan Insurance Inc.
Tokio Marine & Nichido Fire Insurance Co., Ltd.
Mitsui Sumitomo Insurance Company, Limited
Marsh Japan, Inc.
■Purpose of use by the joint use company
(1), (2), (3), (4), (5), (6), (8), (10) of above “Purpose of Use of Personal Information”.
■Name of the person responsible for the management of personal data
Daimler Truck Financial Services Asia Co., Ltd.
Security Measures
In order to prevent loss, fabrication, leakage, etc. of personal data, the Company will take the following Security Management Measures based on the following considerations. For more information on the specific measures taken by the Company, please contact us at the following inquiry address.
(1) Establishment of basic policy, (2) Establishment of rules for handling personal data, (3) Organizational Security Management Measures, (4) Personal-related Security Management Measures, (5) Physical Security Management Measures, (6) Technical Security Management Measures, (7) Understanding of the external environment
Use of Cookies
The Company analyzes the tastes and preferences of Customer visiting the Company’s website and strives to provide the website accordingly. Cookies are files that are stored on Customer’s hard disk to improve the functionality and usability of certain websites for Customer. Cookies also allow Customer to recognize areas of the Company’s websites that are of particular interest to. That way the Company can improve what offers on the website and can precisely adapt to the needs of Customer. Cookies can also be used to determine whether or not Customer’s computer has accessed our website. Only cookies are recognized on Customer’s computers. With Customer’s consent, information about Customer may be stored in a cookie, which is used, for example, to simplify secure online access and to enable Customer to use the website without having to re-enter Customer’s user ID or password.
Needless to say, browsing the Company’s website without cookies is also possible. Most browser settings automatically accept cookies. To prevent cookies from being stored on the hard disk, simply select “Do not accept cookies” in the browser settings. For more information, please refer to the instructions provided by the manufacturer of the browser being used. Cookies stored on the computer being used can be deleted. However, if cookies are disabled, some of the functions on the Company’s website may be restricted, and browsing the website may be impaired.
Use of IP Address
The Company may collect the IP address of Customer’s computer to help identify and correct problems with the website and to administer the website, such as to prevent unauthorized access. Except as necessary to protect Customer or the website, the Company will not use the IP address collected to identify a specific individual.
Compliance Program Formulation etc.
The Company established a personal information protection compliance program, including this Privacy Policy, the Personal Information Protection Rules, and other rules, and will ensure that all executives and employees of the Company are fully aware of and implement and continuously improve this program. Furthermore, a management system for the protection of personal information is established, put into effect, and continually improved as necessary.
Disclosure, Correction, Suspension of Use etc.
In the event that Customer requests the Company to disclose, correct, or suspend the use of its personal information, the Company will disclose, correct, or suspend the use of the personal information in accordance with the provisions of laws and regulations.
In order to prevent loss, fabrication, leakage, etc. of personal data, the Company will take the following Security Management Measures based on the following considerations. For more information on the specific measures taken by the Company, please contact us at the following inquiry address.
[Disclosure]
The Company will promptly respond in writing or by electromagnetic record. A predetermined fee will be applied.
[Correction]
Although the Company strives to ensure the accuracy and currency of personal information with the utmost care, if, as a result of a necessary investigation of the personal data retained by the Company, any information regarding an individual is found to be inaccurate, the Company will correct the information based on the results of the investigation.
[Suspension of use etc.]
In case Customer does not consent to the use of its personal information, please contact us so that the Company will suspend the use of requested personal information.
Inquiries
For requests for disclosure, correction, or suspension of use of personal information, or for any comments or questions regarding our handling of personal information, please contact us as follows.
Daimler Truck Financial Services Asia Co., Ltd.
Izumi Garden Tower 28th floor, Minato-ku, Roppongi 1-6-1
Tokyo 106-6028
Tel 03-5656-2140（Main)
Revision of Privacy Policy
The Company will revise the content of this Privacy Policy in response to amendments to laws and regulations, as well as changes in the Company’s business content. Any revisions to this Privacy Policy will be posted on this website to notify Customer.
Note: The definitions of terms such as “provision to a third party”, “outsourcing”, “disclosure”, “correction” and “suspension of use” in this Privacy Policy shall be in accordance with the provisions of the Personal Information Protection Act.
Established on December 1, 2021
Revised on February 7, 2023
Daimler Truck Financial Services Asia Co., Ltd.
CEO Hans-Georg von GUMPPENBERG
